Answers to Your Retain Questions

Retain is not just another email service or print vendor. What sets us apart is our unique photo-based follow-up system, which combines tangible gifts with automated digital touchpoints to create an unforgettable brand experience. Each customer receives a personalized calendar, postcard, or text featuring their own photo from the moment of purchase, creating a powerful emotional connection that drives lasting loyalty. This physical reminder often lives on a fridge or desk for an entire year, providing daily visibility that digital ads simply cannot match. Our sophisticated platform integrates seamlessly with your existing CRM or DMS, automates communication across multiple channels, and tracks engagement metrics in real-time—all while our dedicated team handles every aspect of printing, design, and fulfillment. It's a comprehensive, done-for-you system specifically designed to build deep-rooted relationships that lead to consistent repeat business and high-value referrals for years to come.

The Retain app is your frontline tool for capturing customer moments. At the point of sale or delivery, your team uses the app to snap a photo of the customer and input basic contact details. From there, Retain takes over—automatically generating custom follow-up materials, such as calendars, texts, and emails. The app is available on iOS and Android, is easy to learn, and connects directly to your account. It’s the first step in automating a year-long loyalty campaign, and it only takes a few seconds per customer.

 While we specialize in the automotive and real estate industries—where referrals and repeat business are essential—Retain is effective for any relationship-driven business. If you rely on trust, long-term customers, and word-of-mouth marketing, our system can work for you. That includes home services, medical professionals, mortgage lenders, and more. Our versatile platform is designed to scale across various sectors, ensuring that any business offering a high-value service can maintain a professional and personal connection with its clients long after the initial transaction is complete. We understand that every industry has its own unique rhythm, which is why our team tailors your follow-up process to suit your industry, customer base, and business objectives. From selecting the right messaging tone to choosing the perfect physical gift, we ensure your brand remains top of mind. By bridging the gap between digital automation and personal touch, Retain helps you turn one-time transactions into lifelong partnerships and brand advocacy.

 Our Reseller Program offers business-minded individuals the opportunity to launch their own loyalty marketing business using Retain’s proven tools. This turnkey opportunity is designed for entrepreneurs who want to provide high-value retention solutions to local businesses without the overhead of building technology from scratch. As a reseller, you get exclusive territory rights, access to our full platform, marketing materials, and ongoing support from our corporate team to ensure your success. We provide comprehensive training on our photo-based campaigns, loyalty programs, and social media integration tools. There are no royalty fees for the first 90 days, and setup is streamlined, allowing you to start selling quickly and generating revenue immediately. It's a great fit for professionals with sales experience, community connections, or an interest in marketing automation. By joining our network, you’re helping local businesses thrive while building your own scalable, profitable enterprise.

Most businesses are fully onboarded and live within one week. We pride ourselves on a seamless transition that minimizes downtime and maximizes impact. Our expert team takes the lead, handling the entire setup process from custom graphic design to campaign configuration tailored to your brand’s unique identity. We ensure your logos, colors, and messaging are perfectly integrated across all digital and physical touchpoints. Once your team completes a brief, intuitive training session on the Retain mobile app, you can begin capturing high-quality customer photos and triggering personalized follow-up sequences immediately. We have stripped away the traditional barriers to entry: there is no complicated software to install, no restrictive long-term contracts to sign, and no long ramp-up period required to see results. Our streamlined approach is designed for speed and efficiency, enabling you to build customer loyalty and generate referrals from the outset.